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Cancellation and Refund

YOU shall have thirty (30) days from the date of purchase to determine whether the Purchased Services do not meet YOUR needs. If the Purchased Services do not meet YOUR needs, then YOU must notify RelateLOOP in writing within thirty (30) days after the Effective Date that YOU wish to terminate the Purchased Services and receive a refund of the corresponding subscription fees paid by YOU, less the cost of any Services provided prior to such cancellation based on RelateLOOP's subscription fees in effect at the time of such cancellation.



The term of the Contract commences on the Effective Date and shall continue on a month to month basis until terminated by either party in accordance with Section below.



The date on which the Contract is terminated shall be the “Termination Date. YOU may terminate the Contract for any reason by providing advance written notice via email to support@relateloop.com at least thirty (30) days prior YOUR chosen Termination Date. WE may terminate the Contract for any reason by providing notice to YOUR email address on file at the time at least thirty (30) days prior to the Termination Date that WE select.


Termination for Cause

In the event of a breach or default of the Contract by YOU, WE shall have the right to immediately terminate the Contract without notice. In the event of any breach or default of the Contract by RelateLOOP, YOU shall have the right to terminate the Contract by giving thirty (30) days written notice to US; provided, however, that WE shall have the right to cure said reason for the termination during the thirty (30) day notice period. In the event WE cure the breach, the Contract shall remain in full force and effect. YOU will not have the right to cancel any portion of the Contract and/or receive a refund pursuant to Section above if YOU breach the Contract.


Data Portability and Deletion

Upon the termination of the Contract by either party, YOU may:


Request an Assisted Data Download

For an additional fee, YOU may request that WE provide YOU a copy of the then current API Added Data, except for analytical data, within five (5) business days of such request. Such file transfer will not contain RelateLOOP proprietary information.


Effective as of 12:01 am on the thirty-first (31st) day after the Termination Date, WE will have no further obligation to maintain or provide API Added Data and will thereafter delete and destroy all copies of API Added Data stored on YOUR behalf that are in OUR systems or otherwise in OUR possession or control.


Effect of Termination

Upon termination of the Contract for any reason, all fees set forth shall become immediately due and payable.